Reviews

OVER 65 YEARS OF EXCEPTIONAL SERVICE

Environment Masters is a third-generation HVAC & plumbing company, founded in 1957 by Raymond J. Nalty Jr. Under the helm of Raymond Nalty III, the business has grown to become one of Mississippi’s largest residential and plumbing contractors with more than 115 employees and more than 6,500 active customers.

See What our Customers Have To Say!

"I called on Wednesday and had a new water heater on Thursday. The technicians were friendly, quick and efficient. They answered all of our questions and stayed around to make sure everything was working before they left. Their prices are reasonable and the technicians are honest about repairs that you need (unlike Draingo who quoted us $5k with no other option besides a tankless water heater). We will definitely be using Environment Masters for all of our plumbing needs. Thanks, Steven B!"

"Josh M did a very good job! He was professional and friendly. Josh did a good job of explaining everything going on with the units in a way I could understand. He is an asset to the company. I highly recommend Environment Masters."

"Cole did an excellent job in the maintenance of my HVAC units, just as he had previously done in repairing one of my units. He is always professional and thorough in conducting his work, explaining what he will be doing and answering any questions I may have. Thanks Cole!"

"My parents encouraged me to use Environment Masters when we bought our home because they’ve had a maintenance contract with them for years. The first time I had an A/C problem in the hot summer I called EM. They came to our house the same day we called & repaired the A/C the same day! They’re very kind & have talented, excellent employees. They’ve always given the best service & the best prices. They will come ASAP if you have a contract or not! The maintenance contract is the best way to take care of your home & that saves money in the long run as well. I recommend this company to my family, my friends & anyone who reads this."

"Environment Masters expertise and professionalism is next to none. I can’t speak more highly of Randy. He discovered the problem immediately and told me exactly what I needed to do to have it fixed (a breaker was blown so I needed an electrician). He was thorough with everything he did and even checked a separate heating unit and hot water heater for me since he was already here."

"I love Environment Masters! They are trustworthy, dependable and knowledgeable. I will always use them for my maintenance and will trust them to recommend new AC units and heating units when that time comes."

"I have been a customer for over 30 years. Every technician that has ever been here has been extremely competent, friendly and honest. They take the time to explain thoroughly if you ask. You may pay a little more for Environment Masters, (I would not know) but they are worth every penny."

"Environment Masters always goes above & beyond a simple service call. They ask questions & listen when the customer gives an answer to see if there is a potential problem other than just a filter change. The service techs are knowledgeable & friendly but efficient with time."

"Very professional services offered. The employee dispatcher called me twice; first to confirm an appointment, second to let me know when service rep arrived. Spoke with clear voice courteous service. Employee tech greeted me thanked me courteous friendly prompt professional service wearing face mask and practicing social distancing. Explained what he was doing and what he had done"

"Awesome job by Shaun! I was in a panic and they were able to work me in within a couple of hours. I could tell Shaun had extensive plumbing experience. He put my mind at ease as soon as he got to my house, identified the problem, fixed it, and followed through on every minute detail. I was very impressed. EM is just a great company, always reliable, always professional. Thanks to Shaun and everyone at EM!"

"Shaun was fantastic! Professional, courteous and very friendly. He explained what the issue was and how he planned to resolve it. In very short order the issue was fixed and our plumbing services were restored. Even though this was an emergent issue, Shaun took efforts to make his service call as painless and unintrusive as possible. I highly recommend Environment Masters for any issues homeowners may have."

"Josh was knowledgeable very polite and helpful. I would recommend that you send him to represent you anywhere. I was pleased with his suggestions and the information on which he based it. I would be happy for him to do the work. Seemed very trustworthy and straightforward. I intend to use this company to do the work today was an estimate for the work needed. Give Josh a raise!"

"Outstanding job! Completely professional from the first call through completion. No shortcuts. The technicians took their time, listened to my concerns, and made sure the job was perfect before they departed. Highly recommend."

"Very good experience. The new equipment installed has exceeded my expectations and performs great. Both systems are so quiet, you can't even tell they are running. Corey was a pleasure to work with. He was courteous and professional. He installed everything efficiently and was very knowledgeable about his work. I would not hesitate to recommend Environment Masters to my friends and request that Corey do the work."

"Josh and Daniel are great technicians. They were efficient, polite, punctual and it was generally a pleasure to have them working on my system. The best part is that they installed the AC controls for all three floors and had everything cooling the house in a couple of hours. I would gladly request them the next time I need service. There are keepers."

"Called on Friday at 3 in the afternoon and received a quick same-day response for a broken air conditioner. After the technician arrived and determined what failed, he called several places in the Jackson area to find a part for an old air conditioning system and then stayed late to finish the job. Initially, his parts department stated it had to be ordered and wouldn't arrive for 3 days. This technician went the extra mile to get us going. Excellent customer service."

"l can't even begin to tell how awesome these guys are! On time, courteous, extremely professional, went above & beyond! Replaced my water heater and HVAC system. While the electrician was here he replaced a bad breaker and when the plumber was clearing the water lines of air he realized that I had some toilet issues and he fixed those as well. Also had an issue with my return air vent cover and the HVAC guy fixed that too! Incredible service!! Well done!!!"

"I can highly recommend Environment Masters for peak professional heating and cooling system performance. Since being an Environment Masters customer, our heating and cooling system has performed perfectly. They are very reasonably priced and their service team members are the type of folk you can feel comfortable letting into your home."

Our Hassle-free service plan

Working With Us As Easy 1-2-3!

Expert Service, Excellent Experience.

Guaranteed

PROFESSIONAL

Our professional technicians have years of experience in the industry and provide top-quality service.

FRIENDLY

100% customer satisfaction guaranteed! Longevity backed by 60+ years in business.

KNOWLEDGEABLE

We use top, high-efficiency brands, and our techs are licensed pros.

TIMELY

With our large team, you won’t wait long for quality solutions

We Guarantee to treat you and your home like we want to be treated.

learn more about our team and commitment to you >

We've been trusted by your neighbors for over 65 years!

But dont just take our word for it. Read what they have to say!

On a late Saturday afternoon I notice that my AC drain pipe was clogged. Water had started to leak on the floor. So, I called Environment Masters for service. I thought I would have to wait until Monday to have this issue resolve. But I was wrong, they sent out a plumber name Daniel that same day. He was very professional and took care of the problem in under an hour. Out of all the AC companies that I have used in the past. Environment Masters has been the best AC company to use!! Exemplary customer service that can't be beat!!!

"I have nothing but wonderful things to say about Environment Masters. Customer service is A-1! Expect a call from the owners just to make sure you're satisfied. Each technician is knowledgeable and personable, but my favorites are Don and Marcus! I had a hefty AC repair that ultimately resulted in replacement of the attic air handler. It was hot work in the attic but Marcus was gracious, meticulous and patient. Keep hiring great people, Environment Masters. Customer service goes a long way!"