The philosophy of Environment Masters is clearly seen in all of our day to day operations and decisions that drive our company forward as we continue to build long-term relationships with our customers. Since our founding in 1957, the four pillars of our customer service have been availability, experience, honest pricing, and superior products.
When a family in need contacts us, they are always greeted by a live, friendly voice no matter when the call comes in—24 hours a day, 365 days a year. Here at Environment Masters, we have eliminated answering machines to better serve our customers, because heaters, air conditioners and plumbing do not comply with the standard 8–5 workday. Neither do we. When you need answers, whenever that may be, our professional service staff will be ready to take your call and dispatch our experienced technicians.
The final component of our customer satisfaction mission is to provide superior products for our clientele. No matter how considerate we are in the purchasing, maintenance, and service process, it would not be a job well done unless we supplied the best equipment available. For that reason, Environment Masters installs only the most trusted industry elites such as Lennox, Mitsubishi, Honeywell, AO Smith and Navien.
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